Refundpilot

THE ONLY COMPLETELY FREE FLIGHT COMPENSATION SERVICE IN THE WORLD :-)

GET PAID WHEN YOU'RE DELAYED

CLAIM YOUR COMPENSATION OF UP TO € 600


Here is how it works

   You are wronged by the airline: delayed, downgraded, cancelled or denied boarding

   You go to Refundpilot.com: and create your claim (completely free)

   You contact the airline: via email or their web site

   You wait: for the airline to send your compensation

If your arrival is delayed by 3 hours or more you may be entitled to compensation of € 250-600, depending on the distance of the flight. Applies if you are flying within EU, flying out of EU or flying into the EU with an EU-registered airline (in this regards EU also includes Iceland, Norway and Switzerland).


If your flight is cancelled you may be entitled to compensation of € 125-600, depending on the distance of the flight, if you were offered an alternative flight and the delay. Applies if you are flying within EU, flying out of EU or flying into the EU with an EU-registered airline (in this regards EU also includes Iceland, Norway and Switzerland).

If you were denied boarding you may be entitled to compensation of € 125-600, depending on the distance of the flight, if you were at the gate in due time (as specified by the airline) and you weren't denied due to reasons such as health, safety, security, inadequate travel documentation or similar. Applies if you are flying within EU, flying out of EU or flying into the EU with an EU-registered airline (in this regards EU also includes Iceland, Norway and Switzerland).


If you were downgraded you may be entitled to compensation of up to 75 % of your ticket price. Applies if you are flying within EU, flying out of EU or flying into the EU with an EU-registered airline (in this regards EU also includes Iceland, Norway and Switzerland).


If you are denied boarding, your flight is cancelled or arrives more than 2 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of € 125-600, depending on the distance of the flight. You're also entitled to compensation if you're downgraded. Applies if you are flying within EU, flying out of EU or flying into the EU with an EU-registered airline (in this regards EU also includes Iceland, Norway and Switzerland). You won't receive compensation if the delay was caused by extraordinary circumstances for example due to bad weather.


How does it work?
Very simple - you answer a few questions about your flight and incident, and we'll prepare a claim text that you then email to the airline.

Is this really free?
Yes! We don't think that it is right that you're charged up to € 150 (+VAT) for help in claiming your compensation (which is what other sites will charge you). Especially when the actual work related to this is only a few minutes.

How much work is in it for me?
Typically 10-15 min. It'll take you a few minutes to fill in the questions and scan the documents. Then a few more minutes to find the Customer Service contact details for the airline. Then some handling... With the prospect of receiving up to € 600 for 15 min. work, that is pretty good on an hourly basis.

What if I can't find contact details to the airline?
Then you should use the online contact form on the airlines web page. If that doesn't work either, you should call their customer care center and ask how you can submit a complaint and a claim. Unfortunately most airlines do not want their customer contacting them, and make it increasingly cumbersome to do so.

What if the airline deny my claim?
Then you can (and should) escalate to your national enforcement body who will then judge whether the airline has unjustly denied your claim. You could also use one of the non-free services that offers this help.

Do I need to take cash?
No, not necessarily. Many airlines will be happy to give you a higher amount in travel vouchers - our experience is that double up the cash value in travel vouchers is what you should expect.

Does the compensation belong to me or my company (or whoever paid for the ticket)?
The compensation is personal and is given to you.

Do I have to pay tax?
Maybe, please consult your local tax authorities.

What can I do to maximize my chance of getting compensated?

  1. Keep copies of your e-tickets, physical tickets, boarding passes and boarding slips.
  2. If possible get documentation from the airline on the same day of the incident.
  3. Save text messages / emails from the airline / travel agent.
  4. If the airline announce the reason for the incident, note it, or better yet, record it with your phone.
  5. Notice status on boards and screens in the airport, take pictures if possible.
  6. In case of downgrading, take pictures on the plane that document where you were seated.
  7. Make your claim for compensation to the airline as early as possible (there is a certain poetic justice in submitting the claim via the onboard wifi when possible).
  8. Be persistent - if the airline has not answered you within a few days, follow up. Continue to follow up. Eventually escalate to your national enforcement body.

Flight delayed If your arrival is delayed by 3 hours or more you may be entitled to compensation of € 225-600

Conditions:

  • Flying within the EU*, flying out of the EU* or flying into the EU* with an EU-registered airline, and
  • Delayed at least three hours.

Compensation:

  • Traveling less than 1500 km = €250
  • Traveling less than 3500 km = €400
  • Traveling more than 3500 km = €600
*) EU and Iceland, Norway and Switzerland.

Flight cancelled If your flight is cancelled you may be entitled to compensation of € 125-600

Conditions:

  • Flying within the EU*, flying out of the EU* or flying into the EU* with an EU-registered airline, and
  • Cancelled less than 14 days, but more than 7 days before planned departure, and alternative flight offered departing more than 2 hours earlier or arriving more than 4 hours later than original flight, or
  • Cancelled less than 7 days before planned departure, and alternative flight offered departing more than 1 hour early or arriving more than 2 hours later than original flight.

Compensation:

Traveling less than 1500 km and:
  • Not offered alternative flight = €250
  • Delayed two hours or more = €250
  • Delayed less than two hours = €125
Traveling less than 3500 km and:
  • Not offered alternative flight = €400
  • Delayed three hours or more = €400
  • Delayed less than three hours = €200
Traveling more than 3500 km and:
  • Not offered alternative flight = €600
  • Delayed four hours or more = €600
  • Delayed less than four hours = €300
*) EU and Iceland, Norway and Switzerland.

Denied boarding If you were denied boarding you may be entitled to compensation of € 125-600

Conditions:

  • Flying within the EU*, flying out of the EU* or flying into the EU* with an EU-registered airline, and
  • You were at the gate in due time (as specified by the airline), and
  • You weren't denied due to reasons such as health, safety, security, inadequate travel documentation or similar.

Compensation:

Traveling less than 1500 km and:
  • Not offered alternative flight = €250
  • Delayed two hours or more = €250
  • Delayed less than two hours = €125
Traveling less than 3500 km and:
  • Not offered alternative flight = €400
  • Delayed three hours or more = €400
  • Delayed less than three hours = €200
Traveling more than 3500 km and:
  • Not offered alternative flight = €600
  • Delayed four hours or more = €600
  • Delayed less than four hours = €300
*) EU and Iceland, Norway and Switzerland.

Downgraded If you were downgraded you may be entitled to compensation of up to 75% of your ticket price!

Conditions:

  • Flying within the EU*, flying out of the EU* or flying into the EU* with an EU-registered airline, and

Compensation:

Traveling less than 1500 km and:
  • Traveling less than 1500 km = 30 % of the ticket price refunded
  • Traveling less than 3500 km = 50 % of the ticket price refunded
  • Traveling more than 3500 km = 75 % of the ticket price refunded
*) EU and Iceland, Norway and Switzerland.

We're tired of airlines getting away with mistreating us and we want it to stop! NOW!

Refundpilot is founded by Kristian and Kasper, two frequent flyers who decided that they would not take it anymore.

In 2011, Kristian, a frequent traveler with more that 100 travels annually, experienced more and more cancellations and delays. Tired of this, Kristian set out to find out how he could hold the airlines accountable (and provide the service he'd paid for). He quickly learned about EC261, the regulation the airlines do not want you to know about. Having studied the regulation and the rights of passengers Kristian filed his first claim in the autumn of 2011 - and got compensated. The next claim soon followed. And then another. And another...

At some point Kristian found out that there is a thriving industry that specialized in handling the claims on behalf of wronged passengers, and that this industry had the audacity of charging often more than 25 % for handling these claim - a task that Kristian had perfected to take only a few minutes. 25 % for a few minutes work - THAT IS NOT RIGHT!

Teaming up with Kasper (internet entrepreneur and Kristian's friend from business school), the two created Refundpilot to make it easy for everyone to get what is rightfully theirs with out being overcharged (or even charged).

This compensation service is the result - we hope you'll find it exciting and useful, and that you are successful in getting what's yours.

Contact us: info@refundpilot.com